Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients

• Main Authors: Réka Magdolna Szabó (Author), Norbert Buzás (Author), Gábor Braunitzer (Author), Michele Goldzieher Shedlin (Author), Mark Ádám Antal (Author)
• Format: Book
• Published: MDPI AG, 2023-08-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Objective: This study aimed to identify the key aspects of patients' dental care experience that influenced their self-perceived satisfaction and loyalty. Also examined was the agreement between patients and dentists regarding these factors. Methods: Questionnaires were administered to 1121 pat...