Design-based Research and its Application to a Call Centre Innovation in Distance Education

Design-based research is proposed as a strategy to address the need for innovation in educational contexts. The article argues the case for increased and more effective research and development in education, and then presents a discussion of design-based research as a methodological set of tools to...

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Bibliographic Details
Main Author: Terry Anderson (Author)
Format: Book
Published: The Canadian Network for Innovation in Education (CNIE), 2005-06-01T00:00:00Z.
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520 |a Design-based research is proposed as a strategy to address the need for innovation in educational contexts. The article argues the case for increased and more effective research and development in education, and then presents a discussion of design-based research as a methodological set of tools to address this need. The four phases of design-based research (Bannan-Ritland, 2003) are explicated and an example, in which design-based methods are used to develop and assess a call centre innovation at Athabasca University, is presented. 
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