Modelling customers' satisfaction with educational services provided by higher education institutions
The article considers a problem of modelling of customers' satisfaction with educational services on the basis of the latent factors determining relations between subjective and objective characteristics of the quality of educational service. The three stages of forming of customers' satis...
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| Main Authors: | , |
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| Format: | Book |
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Moscow Polytechnic University,
2022-09-01T00:00:00Z.
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