Measuring the Service Quality of Tehran Medical Centers Of Martyrs And Veteran Affairs Foundation
Purpose: In order To Achieve Better Services , We need to know of Veterans' satisfaction from Medical Centers Of Martyrs And Veteran Affairs Foundation. Method & Materials: This Study is A Descriptive & Survey research. Its Statistical Population are Veterans of Tehran city in 1389. The...
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| Main Authors: | , |
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| Format: | Book |
| Published: |
Afarand Scholarly Publishing Institute,
2011-03-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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| Summary: | Purpose: In order To Achieve Better Services , We need to know of Veterans' satisfaction from Medical Centers Of Martyrs And Veteran Affairs Foundation. Method & Materials: This Study is A Descriptive & Survey research. Its Statistical Population are Veterans of Tehran city in 1389. The random sampling with a sample size of 149 members is used and then , 145 questioners are confirmed. descriptive and inferential statistics are applied for analysis. Results: This research shows that the satisfaction of Veterans in four indices including Assurance, Reliability, Responsiveness and empathy are suitable but Tangibles unsuitable Conclusion: We Suggest intangible assets were improved more than other indices, However the quality of other indices were improved |
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| Item Description: | 2008-2622 2008-2630 |