Measuring the Service Quality of Tehran Medical Centers Of Martyrs And Veteran Affairs Foundation
Purpose: In order To Achieve Better Services , We need to know of Veterans' satisfaction from Medical Centers Of Martyrs And Veteran Affairs Foundation. Method & Materials: This Study is A Descriptive & Survey research. Its Statistical Population are Veterans of Tehran city in 1389. The...
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| Format: | Book |
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Afarand Scholarly Publishing Institute,
2011-03-01T00:00:00Z.
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|---|---|---|---|
| 001 | doaj_d1e3e0634f9e49b386e3957ceb929d24 | ||
| 042 | |a dc | ||
| 100 | 1 | 0 | |a Gh. Tabarsa |e author |
| 700 | 1 | 0 | |a A. Ahmadizad |e author |
| 245 | 0 | 0 | |a Measuring the Service Quality of Tehran Medical Centers Of Martyrs And Veteran Affairs Foundation |
| 260 | |b Afarand Scholarly Publishing Institute, |c 2011-03-01T00:00:00Z. | ||
| 500 | |a 2008-2622 | ||
| 500 | |a 2008-2630 | ||
| 520 | |a Purpose: In order To Achieve Better Services , We need to know of Veterans' satisfaction from Medical Centers Of Martyrs And Veteran Affairs Foundation. Method & Materials: This Study is A Descriptive & Survey research. Its Statistical Population are Veterans of Tehran city in 1389. The random sampling with a sample size of 149 members is used and then , 145 questioners are confirmed. descriptive and inferential statistics are applied for analysis. Results: This research shows that the satisfaction of Veterans in four indices including Assurance, Reliability, Responsiveness and empathy are suitable but Tangibles unsuitable Conclusion: We Suggest intangible assets were improved more than other indices, However the quality of other indices were improved | ||
| 546 | |a FA | ||
| 690 | |a key words:quality | ||
| 690 | |a service | ||
| 690 | |a service quality | ||
| 690 | |a service quality model | ||
| 690 | |a Public aspects of medicine | ||
| 690 | |a RA1-1270 | ||
| 690 | |a Military Science | ||
| 690 | |a U | ||
| 655 | 7 | |a article |2 local | |
| 786 | 0 | |n طب جانباز, Vol 3, Iss 2, Pp 40-45 (2011) | |
| 787 | 0 | |n http://ijwph.ir/article-1-120-en.html | |
| 787 | 0 | |n https://doaj.org/toc/2008-2622 | |
| 787 | 0 | |n https://doaj.org/toc/2008-2630 | |
| 856 | 4 | 1 | |u https://doaj.org/article/d1e3e0634f9e49b386e3957ceb929d24 |z Connect to this object online. |