The Impact Of Service Quality On The Loyalty Of Patients Referring To Outpatient Clinics Of Studied Hospitals In Tehran
Background and Aim: The present case study aims to investigate the impact of service quality on patients' loyalty to the services rendered in outpatient clinics of the studied hospitals throughout Tehran. Materials and Methods: This is a descriptive-analytical survey in which 242 outpatients re...
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| Main Authors: | , , , |
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| Format: | Book |
| Published: |
Tehran University of Medical Sciences,
2012-11-01T00:00:00Z.
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