A Patient-Centered Approach to Communication during Endoscopic Procedures: The Importance of Providing Information to Patients

• Main Authors: Osnat Bashkin (Author), Rita Boltean (Author), Revaya Ben-Lulu (Author), Mor Aharon (Author), Ruhama Elhayany (Author), Avraham Yitzhak (Author), Revital Guterman (Author), Naim Abu-Freha (Author)
• Format: Book
• Published: MDPI AG, 2024-06-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Summary

The study aimed to explore patients' experiences and perceptions throughout the various stages of endoscopic procedures and examine the association between patient-centered communication and the patient's experience. A total of 191 patients responded to pre- and post-procedure surveys that inquired about fear and pain, patients' satisfaction regarding the information provided to them, perceptions and experience. Pain was associated with post-procedure fear (r = 0.63, <i>p</i> < 0.01) and negatively associated with reported patient experience at the end of the visit (r = −0.17, <i>p</i> < 0.01). Significant positive associations were found between patient experience and satisfaction from the information provided before (r = 0.47, <i>p</i> < 0.01) and the information provided after the procedure (r = 0.51, <i>p</i> < 0.001). A predictive model found that perceptions toward the physicians, satisfaction from information provided before discharge, and feelings of trust are predictors of the patient experience (F = 44.9, R² = 0.61, <i>p</i> < 0.001). Patients' satisfaction with information provided before and after the procedure can positively affect the patients' experience, leading to a decrease in fear and anxiety and increasing compliance with medical recommendations. Strategies for PCC with endoscopic patients should be developed and designed in a participatory manner, taking into account the various aspects associated with the patient experience.

Item Description

10.3390/ejihpe14060111
2254-9625
2174-8144