Critical success factors for Vietnamese laboratories striving to implement quality management systems
Accurate laboratory reporting is crucial to patient diagnosis and treatment. This study identified critical success factors (CSF) for implementing a laboratory quality management system (QMS). This descriptive research used qualitative and quantitative methods to collect and analyze data from labora...
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| Main Authors: | , , , |
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| Format: | Book |
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AOSIS,
2020-12-01T00:00:00Z.
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| Summary: | Accurate laboratory reporting is crucial to patient diagnosis and treatment. This study identified critical success factors (CSF) for implementing a laboratory quality management system (QMS). This descriptive research used qualitative and quantitative methods to collect and analyze data from laboratory managers and staff employed in Vietnamese hospital laboratories implementing a QMS. The top five CSFs identified were: (1) staff QMS knowledge, (2) manager leadership, (3) staff commitment, (4) mentorship, and (5) hospital administration support. Identifying CSFs is critical to successful planning and implementation of QMS. |
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| Item Description: | 2225-2002 2225-2010 10.4102/ajlm.v9i1.937 |