Nursing perception of the quality of emergency triage

• Main Authors: Thamy Caamano Droguett (Author), Meiry Fernanda Pinto Okuno (Author), Cassia Regina Vancini Campanharo (Author), Maria Carolina Barbosa Teixeira Lopes (Author), Ruth Ester Assayag Batista (Author)
• Format: Book
• Published: Universidade Federal de Santa Maria, 2018-09-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.
• Notes: 2179-7692; 2179-7692; 10.5902/2179769228748
• Keywords: acolhimento, serviços médicos de emergência; enfermagem em emergência; protocolos; Medicine; R; Nursing; RT1-120
• Source: Revista de Enfermagem da Universidade Federal de Santa Maria, Vol 8, Iss 3, Pp 518-529 (2018)

Aim: to evaluate the quality of triage in an emergency service according to the perception of the nursing professionals. Method: a cross-sectional study carried out at the emergency service triage of the São Paulo Hospital, between March and July 2016. A hundred and thirty-three professionals who worked in the sector for at least three months participated in the study. A questionnaire was used with variables for sociodemographic characterization and, also, an instrument for triage quality evaluation. Results: mean age 36.2 years, the majority of females (77.4%) and graduated for more than 5 years (59.1%). The triage obtained the following scores: structure (23.0), process (22.0) and result (20.9). Conclusion: the triage quality was evaluated as precarious in the perception of the nursing professionals.