Service Quality and Patient Satisfaction of Internet Hospitals in China: Cross-Sectional Evaluation With the Service Quality Questionnaire

• Main Authors: Tao Han (Author), Qinpeng Wei (Author), Ruike Wang (Author), Yijin Cai (Author), Hongyi Zhu (Author), Jiani Chen (Author), Zhiruo Zhang (Author), Sisi Li (Author)
• Format: Book
• Published: JMIR Publications, 2024-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundInternet hospitals, which refer to service platforms that integrate consultation, prescription, payment, and drug delivery based on hospital entities, have been developing at a rapid pace in China since 2014. However, assessments regarding their service quality and patient satisfaction hav...