Flowchart of elderly care victms of abuse: an interdisciplinary perspective

• Main Authors: Bruna Oliveira Plassa (Author), Miriam Fernanda Sanches Alarcon (Author), Daniela Garcia Damaceno (Author), Viviane Boacnin Yoneda Sponchiado (Author), Luzmarina Aparecida Doretto Braccialli (Author), Janaina Aparecida Vantin Elias da Silva (Author), Maria José Sanches Marin (Author)
• Format: Book
• Published: Universidade Federal do Rio de Janeiro, 2018-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Summary

Abstract Objective: To identify the flows of service for older people, victims of violence in different care services and to analyze the main critical issues. Method: This is a descriptive and exploratory study based on interviews with professionals responsible for: health services; judicial and social care, and with elder abuse victims, in a medium-sized city in the countryside of the state of São Paulo. Data enabled the creation of a flowchart to describe and define the critical issues, according to the model created by Franco and Merhy. Results: The following critical issues were identified: lack of centrality when directing complaints; difficulty to contact 100 hotline; collection of insufficient data on the event; lack of communication among services; victim's withdrawal in the middle of the process; lack of knowledge by the services and the population on social care functions; conflict among services in cases of difficult situations to solve, and lack of intervention by primary health care teams in response to a violence complaint. Conclusions and implications for practice: Critical issues point to the need to enhance interventions from the intersectoral perspective, with the aim to improve older people's quality of health.

Item Description

2177-9465
10.1590/2177-9465-ean-2018-0021