Improving patient experience in primary care: a multimethod programme of research on the measurement and improvement of patient experience

• Main Authors: Jenni Burt (Author), John Campbell (Author), Gary Abel (Author), Ahmed Aboulghate (Author), Faraz Ahmed (Author), Anthea Asprey (Author), Heather Barry (Author), Julia Beckwith (Author), John Benson (Author), Olga Boiko (Author), Pete Bower (Author), Raff Calitri (Author), Mary Carter (Author), Antoinette Davey (Author), Marc N Elliott (Author), Natasha Elmore (Author), Conor Farrington (Author), Hena Wali Haque (Author), William Henley (Author), Val Lattimer (Author), Nadia Llanwarne (Author), Cathy Lloyd (Author), Georgios Lyratzopoulos (Author), Inocencio Maramba (Author), Luke Mounce (Author), Jenny Newbould (Author), Charlotte Paddison (Author), Richard Parker (Author), Suzanne Richards (Author), Martin Roberts (Author), Claude Setodji (Author), Jonathan Silverman (Author), Fiona Warren (Author), Ed Wilson (Author), Christine Wright (Author), Martin Roland (Author)
• Format: Book
• Published: NIHR Journals Library, 2017-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: There has been an increased focus towards improving quality of care within the NHS in the last 15 years; as part of this, there has been an emphasis on the importance of patient feedback within policy, through National Service Frameworks and the Quality and Outcomes Framework. The develo...