Interpersonal contacts and conflicts at the tourist agencies
The interpersonal contact with a client is of a great importance at the tourist agencies, because during the interaction comes to satisfying expectations of requirements of clients. It quite often happens that the low quality of goods and services is possible to compensate with the high quality of i...
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| Format: | Book |
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Palacký University Olomouc,
2010-06-01T00:00:00Z.
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