Martin, J., & MOLITERNI, R. (2008). Proceedings of the 11th Toulon-Verona International Conference on Quality in Services: Higher Education, Health Care, Local Government, Tourism, Banking. Firenze University Press.
Citação norma ChicagoMartin, Jacques, and ROCCO MOLITERNI. Proceedings of the 11th Toulon-Verona International Conference on Quality in Services: Higher Education, Health Care, Local Government, Tourism, Banking. Firenze: Firenze University Press, 2008.
Citação norma MLAMartin, Jacques, and ROCCO MOLITERNI. Proceedings of the 11th Toulon-Verona International Conference on Quality in Services: Higher Education, Health Care, Local Government, Tourism, Banking. Firenze University Press, 2008.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.