Ayob, M. Z., & Mohd Saman, F. (2002). Key success factors of TQM organizations: A review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman. Universiti Teknologi MARA Kedah, Sungai Petani.
Dyfyniad Arddull ChicagoAyob, Mohammad Zaki, and Fatimah Mohd Saman. Key Success Factors of TQM Organizations: A Review of the Literature / Mohammad Zaki Ayob and Fatimah Mohd Saman. Universiti Teknologi MARA Kedah, Sungai Petani, 2002.
Dyfyniad MLAAyob, Mohammad Zaki, and Fatimah Mohd Saman. Key Success Factors of TQM Organizations: A Review of the Literature / Mohammad Zaki Ayob and Fatimah Mohd Saman. Universiti Teknologi MARA Kedah, Sungai Petani, 2002.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.