Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman
The use of Total Quality Management (TQM) philosophy has increased over the years. TQM organizations have been found to out-perform the non-TQM organizations on several measures of organizational performance and employee satisfaction. Although some TQM programs may fail due to various reasons, the b...
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| Format: | Book |
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Universiti Teknologi MARA Kedah, Sungai Petani,
2002.
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