Assessing customer complaints behaviour towards services delivered in restaurant / Noorliza Zainol ... [et al.]
Complaint behaviour in restaurant service industry is remarkably known. This study empirically investigates the attitudes, causes to complaints in restaurants and most importantly the customer complaints behaviour in restaurant services. Personally administered questionnaire was used and through a s...
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| Main Authors: | , , , , |
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| Format: | Book |
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Universiti Teknologi MARA, Pulau Pinang,
2014.
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| Online Access: | Link Metadata |
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