The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari ... [et al.]
In this information age, Knowledge Management (KM) and Customer Knowledge Management (CKM) have become the main competitive strategies of the organization to improve the organizational performance. This paper discusses the role of Knowledge Management and Customer Knowledge Management implementation...
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| Автори: | , , , |
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| Формат: | Книга |
| Опубліковано: |
Faculty of Information Management,
2014.
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| Предмети: | |
| Онлайн доступ: | Link Metadata |
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Інтернет
Link Metadata3rd Floor Main Library
| Шифр: |
A1234.567 |
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| Примірник 1 | Доступно |