A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad
The environment in which universities operate is rapidly becoming demanding, competitive and global. Today, academia faces much the same situation manufacturing and service companies 'in the real world' have been encountering for decades. It seems that only with explicit quality assurance...
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| Format: | Book |
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Institute of Quality & Knowledge Advancement (InQKA),
2005.
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| Online Access: | Link Metadata |
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