APA (7e ed.) Bronvermelding

Othman, Z., Mohd Radzi, S., & Mohd Hanafiah, M. H. (2014). Customer behavioral intention: Influence of service delivery failures and perceived values in Malay restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah. UiTM Press.

Chicago (17e ed.) Bronvermelding

Othman, Zulhan, Salleh Mohd Radzi, en Mohd Hafiz Mohd Hanafiah. Customer Behavioral Intention: Influence of Service Delivery Failures and Perceived Values in Malay Restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah. UiTM Press, 2014.

MLA (9e ed.) Bronvermelding

Othman, Zulhan, et al. Customer Behavioral Intention: Influence of Service Delivery Failures and Perceived Values in Malay Restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah. UiTM Press, 2014.