APA (7th ed.) Citation

Zainuddin, A., & Noranee, S. (2017). Customers' emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia..

Chicago Style (17th ed.) Citation

Zainuddin, Anizah, and Shereen Noranee. Customers' Emotional Reactions as Significant Predictors Towards Excellent Customer Service Experiences / Anizah Zainuddin and Shereen Noranee. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia., 2017.

MLA (9th ed.) Citation

Zainuddin, Anizah, and Shereen Noranee. Customers' Emotional Reactions as Significant Predictors Towards Excellent Customer Service Experiences / Anizah Zainuddin and Shereen Noranee. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia., 2017.