Yaakob, S. A., Mohamad, N. S., Mohd Ghani, N. N. A., Abd Rahman, N. A., & Othman, A. K. (2017). The effect of perceived service recovery justice on customer loyalty: Role of customer affection as moderator in Malaysian telecommunication industry / Siti Aisyah Yaakob ...[et al.]. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia..

Yaakob, Siti Aisyah, Nur Syaahidah Mohamad, Nur Nashreena Aliya Mohd Ghani, Nur Ain Abd Rahman, juo Abdul Kadir Othman. The Effect of Perceived Service Recovery Justice on Customer Loyalty: Role of Customer Affection as Moderator in Malaysian Telecommunication Industry / Siti Aisyah Yaakob ...[et Al.]. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia., 2017.

Yaakob, Siti Aisyah, et al. The Effect of Perceived Service Recovery Justice on Customer Loyalty: Role of Customer Affection as Moderator in Malaysian Telecommunication Industry / Siti Aisyah Yaakob ...[et Al.]. Faculty of Business and Management and UiTM Press Universiti Teknologi MARA, Malaysia., 2017.