Service quality in Malaysian higher education: students' perceptions and expectations / Noraini Yaumiddin.
This study examines the perceptions and expectations of undergraduate students concerning the quality of service at a private university in Malaysia. It was found that students were critical of many aspects of service, especially with regard to equipment, facilities and record keeping. Students were...
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Universiti Teknologi MARA Cawangan Selangor,
2011-06.
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