Ismail, K., Wan, J. C. T., & Phooi, J. M. C. (2021). The mediating role of customer satisfaction in the relationship between service quality and customer loyalty / Kamisah Ismail, Jamie Wan Chiou Tin and Jacinta Phooi M'ng Chan. UiTM Press.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रIsmail, Kamisah, Jamie Chiou Tin Wan, और Jacinta M'ng Chan Phooi. The Mediating Role of Customer Satisfaction in the Relationship Between Service Quality and Customer Loyalty / Kamisah Ismail, Jamie Wan Chiou Tin and Jacinta Phooi M'ng Chan. UiTM Press, 2021.
एमएलए (9वां संस्करण) प्रशस्ति पत्रIsmail, Kamisah, et al. The Mediating Role of Customer Satisfaction in the Relationship Between Service Quality and Customer Loyalty / Kamisah Ismail, Jamie Wan Chiou Tin and Jacinta Phooi M'ng Chan. UiTM Press, 2021.
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