APA (7th ed.) Citation

Ismail, K., Wan, J. C. T., & Phooi, J. M. C. (2021). The mediating role of customer satisfaction in the relationship between service quality and customer loyalty / Kamisah Ismail, Jamie Wan Chiou Tin and Jacinta Phooi M'ng Chan. UiTM Press.

Chicago Style (17th ed.) Citation

Ismail, Kamisah, Jamie Chiou Tin Wan, and Jacinta M'ng Chan Phooi. The Mediating Role of Customer Satisfaction in the Relationship Between Service Quality and Customer Loyalty / Kamisah Ismail, Jamie Wan Chiou Tin and Jacinta Phooi M'ng Chan. UiTM Press, 2021.

MLA (9th ed.) Citation

Ismail, Kamisah, et al. The Mediating Role of Customer Satisfaction in the Relationship Between Service Quality and Customer Loyalty / Kamisah Ismail, Jamie Wan Chiou Tin and Jacinta Phooi M'ng Chan. UiTM Press, 2021.