Logistics service quality and commitment in third party logistics / Harlina Suzana Jaafar and Mohammed Rafiq
This paper proposes a conceptual model aimed at investigating the effects of logistics service quality and relationship quality on commitment in a third party relationship context. It examines customer perceptions of logistics services provided by third party logistics companies. The model incorpora...
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Universiti Teknologi MARA Cawangan Pahang,
2005-06.
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