Leisure involvement and service-oriented behaviour among frontline SME employees / Adila Sosianika, Tintin Suhaeni and Dwi Suhartanto.

• Main Authors: Sosianika, Adila (Author), Suhaeni, Tintin (Author), Suhartanto, Dwi (Author)
• Format: Book
• Published: Universiti Teknologi Mara Selangor, 2020-02.
• Subjects: Article; PeerReviewed
• Online Access: Link Metadata
• Notes: https://ir.uitm.edu.my/id/eprint/32307/1/AJ_ADILA%20SOSIANIKA%20JTHCA%20B%2019.pdf
• Keywords: Small business. Medium-sized business

Literature suggest the importance of employee leisure involvement towards their service performance. However, empirical investigation assessing the link between employee leisure involvements in predicting employee service-oriented behavior remains scarce. This study inspects the influence of employees' leisure involvement on their service-oriented behavior. A sample of 451 SME (Small-Medium Enterprise) employees were collected in Bandung, Indonesia. The proposed model was tested using variance-based SEM (PLS). Out of the three dimensions of leisure involvement, only attraction and centrality were found to be a significant predictor for employees' service-oriented behavior. The dimension of self-expression is not significant in predicting service-oriented behavior. These findings are coherent with sociology studies where a type of employees known as "seekers" prioritizes leisure in their work-related decisions. Conceptual and practical significance of the study is also provided. This study reveals that highly leisure-involved frontline employees are inclined to be satisfied with their life, enabling them to deliver a high service performance.