APA (7th ed.) Citation

Abas, N. (2014). Key antecedents influencing customer satisfaction with service recovery: A case of airlines in Malaysia / Nurliyana Abas.

Chicago Style (17th ed.) Citation

Abas, Nurliyana. Key Antecedents Influencing Customer Satisfaction with Service Recovery: A Case of Airlines in Malaysia / Nurliyana Abas. 2014.

MLA (9th ed.) Citation

Abas, Nurliyana. Key Antecedents Influencing Customer Satisfaction with Service Recovery: A Case of Airlines in Malaysia / Nurliyana Abas. 2014.

Warning: These citations may not always be 100% accurate.