Determinants of customer satisfaction on catering service in Electric Train Service (ETS), Keretapi Tanah Melayu Berhad (KTMB) / Izhar Hafifi Zainal Abidin... [et al.]

• Main Authors: Zainal Abidin, Izhar Hafifi (Author), Ab Ghani, Intan Suzaini (Author), Mohd Amin, Nurizati (Author), Usman, Samsul Bahri (Author), Mohd Piah, Zul Hazam (Author)
• Format: Book
• Published: UiTM Cawangan Johor, 2019.
• Subjects: Article; PeerReviewed
• Online Access: Link Metadata

In Malaysia, Electrified Train Services (ETS) is the first high speed intercity train system. ETS was executed under the Eighth and Ninth Malaysia Plan with the intention to enhance the operational efficiency and service of Keretapi Tanah Melayu Berhad (KTMB). This service provides an improved trave...