System and information quality an enabler for assessing ERP impacts on the public sector: the case of ePBT in Malaysian local authorities / Dahlia Fernandez Mohd Farid Fernandez, Zaini Zainol and Hawa Ahmad@Mutalib

• Main Authors: Mohd Farid Fernandez, Dahlia Fernandez (Author), Zainol, Zaini (Author), Ahmad@Mutalib, Hawa (Author)
• Format: Book
• Published: UiTM Cawangan Johor, 2019.
• Subjects: Article; PeerReviewed
• Online Access: Link Metadata

The aim of this study is to investigate the impact of the Enterprise Resource Planning (ERP) system on public sector performance in Malaysia using the DeLone and McLean Information System (IS) success model and four perspectives of Balanced Scorecard (BSC) measurement model, financial, customer, int...