Mohd Nor, S., & Jusoh, O. (2004). Servqual: Service quality assessment from the students expectations and perceptions in comparison with the students academic performance at the Hulu Selangor district secondary schools / Shamsida Mohd Nor and Osman Jusoh.
Чикаго стиль цитування (17-те видання)Mohd Nor, Shamsida, та Osman Jusoh. Servqual: Service Quality Assessment from the Students Expectations and Perceptions in Comparison with the Students Academic Performance at the Hulu Selangor District Secondary Schools / Shamsida Mohd Nor and Osman Jusoh. 2004.
Стиль цитування MLA (9-ме видання)Mohd Nor, Shamsida, та Osman Jusoh. Servqual: Service Quality Assessment from the Students Expectations and Perceptions in Comparison with the Students Academic Performance at the Hulu Selangor District Secondary Schools / Shamsida Mohd Nor and Osman Jusoh. 2004.