APA (7th ed.) Citation

Mohamed, N. A., Wan Jusoh, N. S., & Mahdzar, M. (2017). Retail travel agent Service recovery toward customer satisfaction / Nur Adlinna Mohamed , Nur Syafikah Wan Jusoh and Mazlina Mahdzar. Universiti Teknologi MARA, Shah Alam: Malaysian Academy of SME and Entrepreneurship Development (MASMED).

Chicago Style (17th ed.) Citation

Mohamed, Nur Adlinna, Nur Syafikah Wan Jusoh, and Mazlina Mahdzar. Retail Travel Agent Service Recovery Toward Customer Satisfaction / Nur Adlinna Mohamed , Nur Syafikah Wan Jusoh and Mazlina Mahdzar. Universiti Teknologi MARA, Shah Alam: Malaysian Academy of SME and Entrepreneurship Development (MASMED), 2017.

MLA (9th ed.) Citation

Mohamed, Nur Adlinna, et al. Retail Travel Agent Service Recovery Toward Customer Satisfaction / Nur Adlinna Mohamed , Nur Syafikah Wan Jusoh and Mazlina Mahdzar. Universiti Teknologi MARA, Shah Alam: Malaysian Academy of SME and Entrepreneurship Development (MASMED), 2017.