Data envelopment analysis for Malaysia courier services performance and customer satisfaction / Teoh Yeong Kin, Suzanawati Abu Hasan, and Siti Nur Atikah Zahari
One of the key issues of the current courier services in Malaysia is the efficiency of the courier itself. In today's competition, many factors have recognized that influence the efficiency of courier services. Hence, numbers of analytical models and formulas were introduced to measure the effi...
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| Format: | Book |
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UiTM Cawangan Perlis,
2020.
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