O'Mahony, B., Lahap, J., & Sillitoe, J. (2011). The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony ... [et al.]. Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus.
Chicago Style (17th ed.) CitationO'Mahony, Barry, Johanudin Lahap, and Jim Sillitoe. The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony ... [et Al.]. Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus, 2011.
MLA (9th ed.) CitationO'Mahony, Barry, et al. The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O'Mahony ... [et Al.]. Faculty of Hotel and Tourism Management, Universiti Teknologi MARA Selangor, Puncak Alam Campus, 2011.