The correlation between SERVQUAL dimensions and student satisfaction / Nur Zihan Abd Rashid, Tuan Nur Athirah Nabilah Tuan Ismail and Bibianah Thomas
Service quality is a crucial element in ensuring the competitiveness of many types of institutions. Having good service quality enhances the reputation of an organization and thus becomes their added competitive advantage. In higher education institutions, service quality is important in ensuring st...
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| Format: | Book |
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Universiti Teknologi MARA,
2021-10.
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