Citizen assessment on expectation and performance among frontliners before and during the first wave of Covid-19 catastrophe / Siti Hajjar Mohd Amin ... [et al.]
Numerous studies have characterised citizen happiness in various ways. Citizens' satisfaction has long been disputed in numerous situations, which might impact government and public service providers (Elrehail et al., 2019; Jilke, 2018; Li et al., 2013; Suchánek & Králová, 2018; Wang, 20...
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2021.
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LEADER | 00000 am a22000003u 4500 | ||
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001 | repouitm_54268 | ||
042 | |a dc | ||
100 | 1 | 0 | |a Mohd Amin, Siti Hajjar |e author |
700 | 1 | 0 | |a Abdullah, Aida |e author |
700 | 1 | 0 | |a Mohamed Ali, Abdul Jalil |e author |
700 | 1 | 0 | |a Mohd Shafie, Siti Aishah |e author |
700 | 1 | 0 | |a Mohd Wahid, Siti Daleela |e author |
245 | 0 | 0 | |a Citizen assessment on expectation and performance among frontliners before and during the first wave of Covid-19 catastrophe / Siti Hajjar Mohd Amin ... [et al.] |
260 | |c 2021. | ||
500 | |a https://ir.uitm.edu.my/id/eprint/54268/1/54268.pdf | ||
520 | |a Numerous studies have characterised citizen happiness in various ways. Citizens' satisfaction has long been disputed in numerous situations, which might impact government and public service providers (Elrehail et al., 2019; Jilke, 2018; Li et al., 2013; Suchánek & Králová, 2018; Wang, 2010; Zenker & Rütter, 2014). Citizens may evaluate services purely for their advantage or the benefit of all users (Song et al., 2020). Expectations, experiences, and prior attitudes all play a part in citizen satisfaction. A crisis is one factor that influences citizen satisfaction (Lakovic, 2021; Venetoklis, 2021). A crisis underlines the need for comprehensive crisis preparedness and management in the public sector. Amid great uncertainty, political and administrative authorities perceive a threat to society's fundamental ideals and/or life-sustaining institutions (Rosenthal et al., 1989). Malaysia has been in shock for about two years due to political and epidemic events, with severe socio-political repercussions. | ||
546 | |a en | ||
690 | |a Perception | ||
690 | |a Motivation | ||
690 | |a Affection. Feeling. Emotion | ||
690 | |a Statistical data | ||
655 | 7 | |a Conference or Workshop Item |2 local | |
655 | 7 | |a PeerReviewed |2 local | |
787 | 0 | |n https://ir.uitm.edu.my/id/eprint/54268/ | |
856 | 4 | 1 | |u https://ir.uitm.edu.my/id/eprint/54268/ |z Link Metadata |