The influence of customer incivility towards deviant behaviour: a case study of casual restaurant frontline employees in the Klang valley, Malaysia / Tasnimul Islam and Fahmi Sarin
Over the past decade, the combination of organisational, sociocultural, and technological factors has changed the nature of the work, contributing significantly in developing the service sector. As a large number of people are employed in service occupations, incivility that is being received from c...
Saved in:
Main Authors: | Islam, Tasnimul (Author), Sarin, Fahmi (Author) |
---|---|
Format: | Book |
Published: |
Universiti Teknologi MARA, Kedah,
2022.
|
Subjects: | |
Online Access: | Link Metadata |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Emotional Labour: A Case of Fast Food Employees in Klang Valley, Malaysia / Hazrina Ghazali ... [et al.]
by: Ghazali, Hazrina, et al.
Published: (2015) -
Preliminary study of intention to stay among the IT employees in Klang Valley, Malaysia / Lee-Ching Kuo, Lee-Chen Lim and Navas Naghavi
by: Lee-, Ching Kuo, et al.
Published: (2018) -
A study on the perception of moonlighting practices among the employees of public hospitals in Klang Valley / Mohd Zdikri Md Sabron and Aliza Abu Hassim
by: Md Sabron, Mohd Zdikri, et al.
Published: (2018) -
Barriers to the development of online shopping in the Klang Valley / Jamaliah Said ... [et al.]
by: Said, Jamaliah, et al.
Published: (2007) -
Information seeking behaviour of university students in Klang Valley / Siti Nurfathehah Zulkifly
by: Zulkifly, Siti Nurfathehah
Published: (2022)