The influence of customer incivility towards deviant behaviour: a case study of casual restaurant frontline employees in the Klang valley, Malaysia / Tasnimul Islam and Fahmi Sarin

• Главные авторы: Islam, Tasnimul (Автор), Sarin, Fahmi (Автор)
• Формат: ‌
• Опубликовано: Universiti Teknologi MARA, Kedah, 2022.
• Предметы: Article; PeerReviewed
• Online-ссылка: Link Metadata

Over the past decade, the combination of organisational, sociocultural, and technological factors has changed the nature of the work, contributing significantly in developing the service sector. As a large number of people are employed in service occupations, incivility that is being received from c...