Antecedents of student satisfaction: the role of student perceived service quality / Peter Sin Howe Tan, Yuen Onn Choong and I-Chi Chen
There is a lack of attention from past studies on the role of antecedents in the private higher education in Malaysia. Thus, this paper aims to examine the roles of reliable information and past experience on perceived service quality and satisfaction among the undergraduate students of private univ...
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| Format: | Book |
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Universiti Teknologi MARA,
2021-10.
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