e-Aduan: A solution to improve the quality of services in UiTM Pahang on management perspective / Razulaimi Razali, Khairul Nizam Abd Halim and Mohd Izuan Ibrahim
Feedback from customers is an effective method to identify the quality of services and facilities provided by a university. The effectiveness of making respond to customers' feedback also depends on an effective workflow. By having an effective method and workflow, the action from the managemen...
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Main Authors: | Razali, Razulaimi (Author), Abd Halim, Khairul Nizam (Author), Ibrahim, Mohd Izuan (Author) |
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Format: | Book |
Published: |
2008.
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Online Access: | Link Metadata |
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