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e-Aduan: A solution to improve the quality of services in UiTM Pahang on management perspective / Razulaimi Razali, Khairul Nizam Abd Halim and Mohd Izuan Ibrahim

Feedback from customers is an effective method to identify the quality of services and facilities provided by a university. The effectiveness of making respond to customers' feedback also depends on an effective workflow. By having an effective method and workflow, the action from the managemen...

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Библиографические подробности
Главные авторы:	Razali, Razulaimi (Автор), Abd Halim, Khairul Nizam (Автор), Ibrahim, Mohd Izuan (Автор)
Формат:	‌
Опубликовано:	2008.
Предметы:	Conference or Workshop Item PeerReviewed
Online-ссылка:	Link Metadata
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