e-Aduan: A solution to improve the quality of services in UiTM Pahang on management perspective / Razulaimi Razali, Khairul Nizam Abd Halim and Mohd Izuan Ibrahim

• Egile Nagusiak: Razali, Razulaimi (Egilea), Abd Halim, Khairul Nizam (Egilea), Ibrahim, Mohd Izuan (Egilea)
• Formatua: Liburua
• Argitaratua: 2008.
• Gaiak: Conference or Workshop Item; PeerReviewed
• Sarrera elektronikoa: Link Metadata

Feedback from customers is an effective method to identify the quality of services and facilities provided by a university. The effectiveness of making respond to customers' feedback also depends on an effective workflow. By having an effective method and workflow, the action from the managemen...