Yahya, W. K. (2003). Customer service: Why it is so poor and how to improve it / Wan Kalthom Yahya.
Chicago Style (17th ed.) CitationYahya, Wan Kalthom. Customer Service: Why It Is so Poor and How to Improve It / Wan Kalthom Yahya. 2003.
MLA (9th ed.) CitationYahya, Wan Kalthom. Customer Service: Why It Is so Poor and How to Improve It / Wan Kalthom Yahya. 2003.
Warning: These citations may not always be 100% accurate.