APA (7th ed.) Citation

Zakariah, Z., Alias, N., & Hashim, N. (2009). Mapping the dimensions of electronic service quality with electronic customer relationship management (e-CRM) features for electronic reservation / Zazaleena Zakariah, Nursyahidah Alias and Norhafizah Hashim.

Chicago Style (17th ed.) Citation

Zakariah, Zazaleena, Nursyahidah Alias, and Norhafizah Hashim. Mapping the Dimensions of Electronic Service Quality with Electronic Customer Relationship Management (e-CRM) Features for Electronic Reservation / Zazaleena Zakariah, Nursyahidah Alias and Norhafizah Hashim. 2009.

MLA (9th ed.) Citation

Zakariah, Zazaleena, et al. Mapping the Dimensions of Electronic Service Quality with Electronic Customer Relationship Management (e-CRM) Features for Electronic Reservation / Zazaleena Zakariah, Nursyahidah Alias and Norhafizah Hashim. 2009.