Measuring customer perception towards road transport department branches based on content analysis / Wan Aqmal Azhar W Abd Aziz, S.Sarifah Radiah Shariff and Wan Mazlina Wan Mohamed
Customer perception is an important element for all service providers including government office. The road transport enforcer, Road Transport Department (RTD) Malaysia always ensures that the customers are satisfied with their services especially at their service counters throughout the country. Cu...
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Universiti Teknologi MARA,
2022-04.
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