A model linking HRM practices, service-oriented OCBs & organizational performance in Malaysian hotel industry/ Lee-Yen Foo ... [et al.]
Customer contact employees are the major and direct interface contact with existing and potential customers of hotels. Customer contact employees' behaviours and service performance are factors for a hotel to be successful. Hotels have to pay a great attention on the human resource management (...
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| Main Authors: | , , , , |
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| Formato: | Livro |
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Faculty of Hotel & Tourism Management, Universiti Teknologi MARA,
2020-02.
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| Acesso em linha: | Link Metadata |
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