The impact of supervisory status on job satisfaction for hospitality and non-hospitality workers/ Maureen Snow Andrade, Doug Miller and Jonathan H. Westover
Job satisfaction contributes to organizational success. Workers in supervisory positions have stressful responsibilities and long working hours; however, they may also enjoy greater autonomy, higher salaries, and other advantages than non-supervisors. Hospitality workers, in particular, are subject...
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| Main Authors: | , , |
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| Format: | Book |
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Faculty of Hotel & Tourism Management, Universiti Teknologi MARA,
2021-06.
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| Summary: | Job satisfaction contributes to organizational success. Workers in supervisory positions have stressful responsibilities and long working hours; however, they may also enjoy greater autonomy, higher salaries, and other advantages than non-supervisors. Hospitality workers, in particular, are subject to conditions that contribute to work-life conflict. This study compares job satisfaction for hospitality industry supervisors and non-supervisors as well as supervisors and non-supervisors in all occupations. Findings indicate that hotel industry supervisors are more satisfied than non-supervisors with some exceptions within specific hospitality occupations. Both hospitality supervisors and non-supervisors are less satisfied than their counterparts in all occupations. |
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| Item Description: | https://ir.uitm.edu.my/id/eprint/67508/1/67508.pdf |