Coercive, normative, and mimetic isomorphism inquiries on the crisis communication by hotels during the COVID-19 pandemic / Corina Joseph ... [et.al.].

• Asıl Yazarlar: Joseph, Corina (Yazar), Atlas, Ranee (Yazar), Enggong, Tina Stephen (Yazar), Rateh, Nicholas Rateh (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: Universiti Teknologi MARA Cawangan Sarawak, 2022-09.
• Konular: Article; PeerReviewed
• Online Erişim: Link Metadata

Crisis communication is essential during the pandemic. This paper aims to explain factors influencing crisis communication in three Sarawak-based hotels using the isomorphism tenet. A multiple case study approach was applied. A semi-structured interview with the hotel personnel was conducted in May...