The effects of service quality dimensions on students' satisfaction: Hedperf model adoption / Siti Rapidah Omar Ali ... [et al.]
Service quality has become one of the greatest imperative factors of students' satisfaction in higher education industry these days. As the education sector is primarily considered service providing establishment, the service quality aspects are the key to sustainable competitive advantage. Thi...
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| Format: | Book |
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Universiti Teknologi MARA, Perlis,
2020-02.
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