Omar, N. A., Abdul Ghani, R., Mohd Ramly, S., Hazirah Mohd Anim, N. A., & Nazri, M. A. (2022). Keretapi Tanah Melayu (KTMB) services: The role of service quality and recovery towards satisfaction and loyalty / Nor Asiah Omar ... [et al.]. Faculty of Business and Management.
Chicago Style (17. basım) AtıfOmar, Nor Asiah, Rohayu Abdul Ghani, Suhaily Mohd Ramly, Nur Aqilah Hazirah Mohd Anim, ve Muhamad Azrin Nazri. Keretapi Tanah Melayu (KTMB) Services: The Role of Service Quality and Recovery Towards Satisfaction and Loyalty / Nor Asiah Omar ... [et Al.]. Faculty of Business and Management, 2022.
MLA (9th ed.) AtıfOmar, Nor Asiah, et al. Keretapi Tanah Melayu (KTMB) Services: The Role of Service Quality and Recovery Towards Satisfaction and Loyalty / Nor Asiah Omar ... [et Al.]. Faculty of Business and Management, 2022.