Factors influencing staff complying with SOP: a study at Road Transport Department (RTD) Kota Bharu, Kelantan / Amyzulliana Zulkifli and S. Sarifah Radiah Shariff
Standard Operating Procedure (SOP) is an effective tool for controlling everyday transactions in Road Transport Department (RTD). There are in the form of a written document that elaborates every small activity of the RTD transaction from its conception to completion. The SOP helps to create a prope...
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| Main Authors: | , |
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| Format: | Book |
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Universiti Teknologi MARA Press (Penerbit UiTM),
2023-10.
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| Online Access: | Link Metadata |
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