The art of complaints: analysing complaints management from a social media banking account / Sharifah Syazwa Amierah Syed Khalid and Amir Lukman Abd Rahman
Banking institutions' handling of complaints in today's context has become one of the most highlighted areas in customer service. Customer complaints are the basis of any organisation, and an organisation's ability to handle its customers reflects the competitive spirit in the busines...
Saved in:
Main Authors: | Syed Khalid, Sharifah Syazwa Amierah (Author), Abd Rahman, Amir Lukman (Author) |
---|---|
Format: | Book |
Published: |
2023.
|
Subjects: | |
Online Access: | Link Metadata |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
A comparison study on the elements of storytelling between Malaysia and Thailand TV advertisements / Amir Lukman Abd Rahman, Ainal Maziah Salleh and Aini Andria Shirin binti Anuarudin
by: Abd Rahman, Amir Lukman, et al.
Published: (2020) -
Social power and willingness to share knowledge / Norfadzilah Abdul Razak, Sharifah Fazirah Syed Ahmad and Zulkefli Abd Rahman
by: Abdul Razak, Norfadzilah, et al.
Published: (2018) -
The visitors' satisfaction visiting Kuala Lumpur and Selangor recreational parks/ Muhamad Farhan Azenan, Syakir Amir Ab Rahman and Lukman Hakim Mahamod
by: Azenan, Muhamad Farhan, et al.
Published: (2021) -
Emotional intelligence at work / Hasnizawati Hashim, Rozieana A. Halid @ Khalid and Sharifah Zannierah Syed Marzuki
by: Hashim, Hasnizawati, et al.
Published: (2006) -
Refining English language tests for university admission: a Malaysian example / Arshad Abd Samad, Sharifah Zainab Syed Abd Rahman, and Siti Norbaiti
by: Abd Samad, Arshad
Published: (2008)